Privacy Policy

1. Introduction

Neylor Holdings Pty Ltd ("Neylor", "we", "our", or "us") is committed to protecting the privacy of our customers, suppliers, contractors, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with Neylor, using our services, visiting our website, or providing personal information to us, you acknowledge that your information may be collected, used and disclosed as described in this Privacy Policy.

2. The Information We Collect

We may collect personal information including:

• Full name
• Company name
• Position or job title
• Business and postal address
• Email address
• Telephone and mobile numbers
• Information relating to quotations, orders and service requests
• Site addresses and project details
• Payment and billing information
• Correspondence and communications with us
• Information provided through our website, online forms, surveys or enquiries

Where required for specific projects or site access, we may collect additional information necessary to fulfil contractual or legal obligations.

3. How We Collect Personal Information

We collect information directly from you when you:

• Request a quotation
• Purchase goods or services
• Contact us by phone, email or website enquiry
• Complete forms or service requests
• Participate in meetings or project consultations
• Attend site inspections
• Subscribe to newsletters or marketing communications

We may also receive information from:

• Building owners and facility managers
• Principal contractors
• Government agencies
• Consultants, architects and designers
• Suppliers and service providers
• Publicly available sources where permitted by law

4. Why We Collect Personal Information

We collect and use personal information to:

• Provide quotations and proposals
• Supply, install, repair and maintain products
• Manage customer accounts and contractual arrangements
• Communicate regarding projects, orders and service requests
• Process payments and invoices
• Meet legal, regulatory and insurance obligations
• Improve our products and services
• Respond to enquiries and complaints
• Conduct business administration and record keeping
• Send information about products and services that may be of interest to you

5. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised representatives of Neylor
• Installation and service personnel
• Suppliers and subcontractors engaged to deliver services
• Professional advisers, insurers and auditors
• IT service providers and cloud hosting providers
• Government authorities and regulators where required by law
• Parties involved in mergers, acquisitions or business restructuring

We do not sell personal information to third parties.

6. Website Information and Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Monitor website performance
• Analyse user behaviour and website traffic
• Enhance user experience

Users can adjust browser settings to refuse cookies, although some website functionality may be affected.

7. Marketing Communications

Neylor may send information regarding products, services, promotions, industry updates, or events that may be relevant to your business.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in electronic communications; or
• Contacting us using the details provided in this policy.

8. Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Interference
• Loss
• Modification
• Disclosure

Information may be stored in physical and electronic formats, including secure cloud-based systems used to support our business operations.

Access to personal information is restricted to personnel who require it for legitimate business purposes.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made in writing using the contact details below.

We may require verification of identity before releasing information.

10. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely destroyed or de-identified where practicable.

11. Complaints

If you believe Neylor has breached your privacy rights, please contact us in writing.

We will investigate complaints and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

13. Changes to This Policy

Neylor may update this Privacy Policy from time to time. The latest version will be available on our website and will take effect upon publication.